Please review our Shipping and Returns policy carefully.
Returns Policy
Our goal with each project is for you to end up with a slide that you will enjoy for years and years. But, because it is custom made just for you, our slides are non-returnable and non-refundable. Whether it be metal or plastic materials, our slides are custom fabricated to the exact specifications signed off on and agreed to. Because of this, it is absolutely critical that special care and consideration be given to the slide specs and details to ensure what you receive will work in your desired space BEFORE a slide is ordered and put into production.
We understand that mistakes happen, and if a slide does not fit or work as expected we will be happy to explore solutions to adapt the slide to the install location (which may require additional cost).
Shipping
Shipping cost is provided per order or custom slide quote based on the exact slide being purchased and the shipping destination. Due to the large size and weight of our custom slides, the shipping cost can be extremely variable. You can checkout through our website with a pre-designed slide, after which we will contact you within 2-3 days with the final cost including shipping, of if you request a custom tube slide design, we will include the shipping cost with the quote.
The delivery location must be able to accept semi-truck deliveries or may incur accessorial charges. Semi-truck deliveries require the ability to turn around or drive through the delivery location. Quoted delivery will be via semi-truck unless you advise otherwise. Off-loading and reloading to an alternate delivery vehicle will be at additional charge.
Common Carrier Shipment Instructions & Terms
It is * VERY IMPORTANT * that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no concealed damage. Signing the delivery receipt without noting any damage makes filing a freight claim extremely difficult and credit or replacement of items cannot be guaranteed without additional cost.
Delivery Location and Appointments
All shipments of larger items (commonly slides, climbers, etc) that are delivered by common carrier freight, are to commercial shipping dock, residential curbside, or shipping terminal only. Commercial deliveries are made without a call-ahead during usual weekday business hours. Advise of any delivery times that must be excluded (such as a lunch hour). A re-delivery charge may be assessed for failed delivery attempts during non-excluded weekday business hours. With residential shipments the freight company will call to arrange a delivery date and a time range to expect for the delivery. To avoid storage fees, the receiver is responsible to accept the delivery within 72 hours following notice of arrival at the local terminal.
Delivery Offloading
Though most delivery drivers are quite accommodating, for both commercial and residential deliveries, the receiver is responsible for movement of the shipment beyond curbside delivery and for removal of the shipment from the bed of the truck. It is important to make arrangements to have any required help for off-loading as needed at the time of order delivery. Lift gate, and other services may be available upon request for an additional charge.
Freight Damage
Damage and short shipments are very unusual, but do occur. Again, it is VERY IMPORTANT that you fully inspect all items at the time they are received for shortage and/or damage and to note any product shipment shortage or container or item damage on the delivery receipt before signing it and allowing the truck to depart. This means opening the box and/or unwrapping the item(s) if necessary to ensure there is no damage. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the carrier immediately, however without proper note on the delivery receipt shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim.
In the event of shortage and/or damage, our customer service team will be happy to assist you in filing a claim when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible. We will also be happy to assist in cases where shortage and/or damage has NOT been noted on the deliver receipt. However, when this occurs, as noted above, shortages and damaged items become the sole responsibility of the customer, and the freight company may offer little to no credit for the claim. In these cases, SwingSetMall.com cannot guarantee credit or replacement of damaged items without additional cost.
If the shipped goods are damaged beyond your wish to accept them, the specific damage must be noted on the delivery receipt prior to signing it, and the shipment should then be refused at the time of delivery.